Experiencing difficulty sending a text message with 2nd Phone Number? Follow these steps to troubleshoot:
1.Check your subscription and credit:
Ensure your 2nd Phone Number Standard subscription is active: Expired subscriptions won't permit message sending. Confirm your subscription status within the app.
Verify that your account has sufficient credit: Sending messages requires an adequate credit balance. Top up your credit if necessary.
2. Ensure internet connection:
Connect to a stable Wi-Fi or mobile data network: 2nd Phone Number relies on an internet connection to send messages.
Check the strength of your internet connection: A weak signal may cause sending issues. Consider moving to a better location or switching to Wi-Fi.
3. Verify recipient's country code:
Double-check the recipient's country code: Incorrect codes can result in failed deliveries.
Still encountering issues?
If the problem persists, reach out to our support team at: https://2ndline.biz/support.html for further assistance. Please include the following details in your email:
Your 2nd Phone number(s): This helps us identify your account.
Recipient's country code: Essential for troubleshooting international messaging issues.
Error message (if any): Providing the exact error message aids in pinpointing the problem.
Additional tips:
Keep the 2nd Phone Number app up to date with the latest version for optimal performance.
If issues persist after attempting the above steps, consider restarting your device.