If your 2nd Phone Numbernumber hasn't changed after initiating the process, here are some steps to troubleshoot:

1. Verify Payment Completion:

  • Confirm if your payment for the number change was successful. Review your bank statement or payment history for any charges associated with the request.

2. Check for Payment Errors:

  • If the payment wasn't successful, you might receive an error message within the app or an email notification from 2nd Phone Number.

  • Look for any specific instructions on resolving the payment issue and retry the number change process once the payment goes through.

3. Contact 2nd Phone Number Support:

  • If you're certain the payment was successful but the number didn't change, contact 2nd Phone Number support for further assistance.

  • Clearly explain the issue, including details like the date and time of the number change request, attempted payment method, and any error messages encountered.

  • The support team can investigate the issue and help you complete the number change process successfully.

Here's how you can access 2nd Phone Number support:

  • Within the app: Look for the "FAQs” section.

  •  Website: Visit the 2nd Phone Number website at:  https://2ndline.biz/support.html and navigate to the support page.

Additional Tips:

  • Restart your device: This can sometimes refresh the app and resolve minor glitches.

  • Check for app updates: Ensure you're using the latest version of the 2nd Phone Number app. Updates often include bug fixes and performance improvements.