Your ID might not have been approved for several reasons. Here are some common issues that could lead to rejection:

  • Unclear or low-quality photo: If the image is blurry, too dark, or has reflections, the system may not be able to verify your details.

  • Invalid or expired document: Only valid government-issued IDs are accepted. Expired IDs, photocopies, or unofficial documents may not be approved.

  • Information mismatch: The details on your ID, such as your name or date of birth, must exactly match the information you provided during verification.

  • Damaged or modified document: If your ID is torn, scratched, or appears altered in any way, it may be rejected.

  • Screen capture or digital display: Photos of an ID shown on another screen (such as a phone or computer) will not be accepted. Make sure to submit a direct photo of the physical document.

  • Security concerns: Any inconsistencies, edits, or suspicious modifications in the submitted document may lead to rejection.

  • Technical errors: If your internet connection is unstable or the upload was interrupted, the verification may not go through.

How to Ensure a Successful Verification:

  • Use a high-quality photo taken in good lighting, ensuring all text and images are clearly visible.

  • Submit a valid, government-issued ID that is not expired or damaged.

  • Double-check that the details on your ID match what you provided in your profile.

  • Avoid using screenshots or photos of an ID displayed on another screen.

If you're still facing issues, please contact our support team for further assistance.