Your ID might not have been approved for several reasons. Here are some common issues that could lead to rejection:
Unclear or low-quality photo: If the image is blurry, too dark, or has reflections, the system may not be able to verify your details.
Invalid or expired document: Only valid government-issued IDs are accepted. Expired IDs, photocopies, or unofficial documents may not be approved.
Information mismatch: The details on your ID, such as your name or date of birth, must exactly match the information you provided during verification.
Damaged or modified document: If your ID is torn, scratched, or appears altered in any way, it may be rejected.
Screen capture or digital display: Photos of an ID shown on another screen (such as a phone or computer) will not be accepted. Make sure to submit a direct photo of the physical document.
Security concerns: Any inconsistencies, edits, or suspicious modifications in the submitted document may lead to rejection.
Technical errors: If your internet connection is unstable or the upload was interrupted, the verification may not go through.
How to Ensure a Successful Verification:
Use a high-quality photo taken in good lighting, ensuring all text and images are clearly visible.
Submit a valid, government-issued ID that is not expired or damaged.
Double-check that the details on your ID match what you provided in your profile.
Avoid using screenshots or photos of an ID displayed on another screen.
If you're still facing issues, please contact our support team for further assistance.