If your Profile Verification is unsuccessful, you’ll see a “Failed” status. This usually means there was an issue with the documents or information you submitted. 


Here’s what you can do to resolve it: 

  1. Check the Reason for Failure: Review the specific error message. Common issues include unclear or expired documents, mismatched details, or technical upload errors. 
  2. Fix the Issue: Correct the problem by providing accurate details and ensuring your documents are valid, well-lit, and easy to read. 
  3. Resubmit Your Verification: Follow the on-screen instructions to upload your documents and selfie again. 

If the issue continues, please reach out to our support team at support@2ndline.biz, and we’ll be happy to assist you further.